We are receiving an "Unauthorized" status code when calling the API CreateCase function. No changes have been made and it is happening on both the pilot and production end points. Please advise?

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Question by guy.sapsard · Dec 07, 2018 at 05:24 AM · world-check world-check-one error screening pilot-environment

We are receiving an "Unauthorized" status code when calling the API CreateCase function. No changes have been made and it is happening on both the pilot and production end points. Please advise?

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Answer 1 · 2018-12-07T05:31:29Z

REFINITIV

Best Answer

Answer by Irfan.Khan · Dec 07, 2018 at 05:31 AM

@guy.sapsard

Request you to raise a support ticket using the below link:

https://my.refinitiv.com/content/mytr/en/productsupport.html?productName=Thomson%20Reuters%20World-Check%20One%20API

Kindly provide support with the necessary request headers and the response headers for both pilot and production instance to debug the issue that they are facing.

Thanks.

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We are receiving an "Unauthorized" status code when calling the API CreateCase function. No changes have been made and it is happening on both the pilot and production end points. Please advise?

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