For a deeper look into our World Check One API, look into:
@guy.sapsard, I'm accepting this answer, to remove this thread from being monitored by moderators. If you still need any help from this forum, please start a new thread.
Request you to raise a support ticket using the below link:
Kindly provide support with the necessary request headers and the response headers for both pilot and production instance to debug the issue that they are facing.
Thanks.