backend error. 500 Internal Server Error - with get_timeseries request

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Question by lgreen · Dec 07, 2018 at 10:42 AM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon error error-500

backend error. 500 Internal Server Error - with get_timeseries request

getting error code 500 today with get_timeseries request

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lgreen · Dec 07, 2018 at 05:22 PM 1

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let me add, they seem to have gone away now. back to normal. maybe you rebooted? ;)

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Zhenya Kovalyov ♦♦ · Dec 07, 2018 at 10:44 AM 0

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@9029ef3d-816c-4b3d-b8a4-7e45f818c246 could you show your request please?

igorg · Dec 07, 2018 at 03:59 PM 0

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@Zhenya Kovalyov I can confirm the problems with time series requests. We're having the same issue. Error 500 in 50% of the requests. We ran these requests every day and had no issue. Sometime to run the save request multiply times helps, sometimes does not.

lgreen · Dec 07, 2018 at 05:17 PM 0

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its not any specific request. we request a RIC periodically using:

df=ek.get_timeseries(tkr,
start_date=start,
end_date=end)

Where tkr can be any ticker. I concur with @igorg, the error happens maybe 1/3rd to 1/2 of the requests, and today is the first we have seen it.

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Alex Putkov.1 ♦♦ · Dec 21, 2018 at 04:55 PM 0

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@9029ef3d-816c-4b3d-b8a4-7e45f818c246, @igorg
Are you still experiencing this issue? If not, could you please accept the response by @Zhenya Kovalyov. If you're still experiencing the problem, please let us know by responding on this thread.
Thanks.

igorg Alex Putkov.1 ♦♦ · Dec 21, 2018 at 04:58 PM 0

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I'm not. But I cannot accept it because this is not my post.

Answer 1 · 2018-12-17T10:50:53Z

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Best Answer

Answer by Zhenya Kovalyov · Dec 17, 2018 at 10:50 AM

@9029ef3d-816c-4b3d-b8a4-7e45f818c246, @igorg it appears that the underlying service feeding the time series data suffered from a high load of requests.

Should you experience this again, the workaround is to repeat the requests with a smaller set of data.

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Answer 2 · 2018-12-10T08:54:52Z

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Answer by Zhenya Kovalyov · Dec 10, 2018 at 08:54 AM

@9029ef3d-816c-4b3d-b8a4-7e45f818c246, @igorg many thanks for reporting this, we are looking into it.

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Answer 3 · 2019-03-25T03:02:42Z

Answer by ling · Mar 25, 2019 at 03:02 AM

This error means there is a problem on the server side. A Server Error can be caused by any number of things from uploading the incorrect file to as bug in a piece of code. This error response is a generic "catch-all" response. The web server is telling you that something went wrong, but it's not sure exactly what that is. If you have root access, you should review your web server's error logs to get more information about this. If you are using shared hosting plan, you should contact your host to get more information. The best way to debug the error depends upon the server and what's actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.

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backend error. 500 Internal Server Error - with get_timeseries request

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