[EMA C++]Service for this item was lost

luxiangyuan
luxiangyuan Contributor

hello:

I develop with EMA C++, and get quote from TREP.

I found some errors "Service for this item was lost";

When I get this error, I can not get the info of the RIC.

image

The log is shown as the appendix.

thanks .lost.txt

Best Answer

  • umer.nalla
    umer.nalla LSEG
    Answer ✓

    Hi @luxiangyuan

    Please see this existing thread discussing the same warning message.

    Looking at the limited log extract that you provided, it looks like the server disconnected your application. Possible causes for such a disconnection are component restart, bandwidth exhaustion, or network
    outage.

    Is this happening frequently or was this a one of incidence? Did the connection eventually re-establish itself?

    If it is happening more than once, did it start to happen after your changed your RequestTimeOut? If you are having ongoing connectivity issues, I recommend you contact Premium Support so they have help you diagnose your issue offline.

Answers