Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • TREP APIs /
avatar image
Question by joros · Apr 04, 2019 at 04:40 AM · elektronrefinitiv-realtimetrepapi

Reuters Management Classes (RMC ) api crashed after upgrade of trep2 platform to the trep3

Hi devs,

We have performed upgrade of our trep2 platform to the trep3
using the version below:
software/ads3.2.2.L1.P1.rhel6-x86_64/
software/adh3.2.2.L1.P1.rhel6-x86_64/

on Linux version is 2.6.32-696.1.1.el6.x86_4

Our application crashed with the following stacktrace pointing out that it

happend on RMC API.

Program terminated with signal 11, Segmentation fault.

#0 0x00000032bbb336bf in ?? ()
(gdb) bt
#0 0x00000032bbb336bf in ?? ()
#1 0x000000000102d2c3 in RTRObjectId::RTRObjectId(char const*) ()
#2 0x000000000104e17f in RTRShmProxyManagedObjectHandle::checkForAddedHandles() ()
#3 0x000000000104e01f in RTRShmProxyManagedObjectHandle::RTRShmProxyManagedObjectHandle(RTRShmProxyManagedObjectHandle&, RTRObjectId const&, RTRObjectId const&, RTRString const&, MOAddr*) ()
#4 0x000000000104e1e5 in RTRShmProxyManagedObjectHandle::checkForAddedHandles() ()
#5 0x000000000104e01f in RTRShmProxyManagedObjectHandle::RTRShmProxyManagedObjectHandle(RTRShmProxyManagedObjectHandle&, RTRObjectId const&, RTRObjectId const&, RTRString const&, MOAddr*) ()
#6 0x000000000104e1e5 in RTRShmProxyManagedObjectHandle::checkForAddedHandles() ()
#7 0x000000000104e01f in RTRShmProxyManagedObjectHandle::RTRShmProxyManagedObjectHandle(RTRShmProxyManagedObjectHandle&, RTRObjectId const&, RTRObjectId const&, RTRString const&, MOAddr*) ()
#8 0x000000000104e1e5 in RTRShmProxyManagedObjectHandle::checkForAddedHandles() ()
#9 0x000000000104e321 in RTRShmProxyManagedObjectHandle::update() ()
#10 0x000000000104e36f in RTRShmProxyManagedObjectHandle::updateHandles() ()
#11 0x000000000104e36f in RTRShmProxyManagedObjectHandle::updateHandles() ()
#12 0x000000000104e36f in RTRShmProxyManagedObjectHandle::updateHandles() ()
---Type <return> to continue, or q <return> to quit---
#13 0x000000000104e36f in RTRShmProxyManagedObjectHandle::updateHandles() ()
#14 0x000000000104e36f in RTRShmProxyManagedObjectHandle::updateHandles() ()
#15 0x00000000010432af in RTRShmProxyManagedObjectDirectory::updateRootHandles() ()
#16 0x0000000001045165 in RTRShmProxyManagedObjectDirectory::update() ()
#17 0x00000000010451d5 in RTRShmProxyManagedObjectDirectory::processTimerEvent() ()
#18 0x000000000102b7be in RTREventNotifierImp::expireEvents() ()
#19 0x000000000102a84e in RTRSelectNotifier::enable() ()
#20 0x0000000000b4c9ac in LiveRmcPublisher::thread_function (
arg=<value optimized out>)
at /home/buildsys/workspace/4.x_Official_Builds/4.x_Build_Linux_64/Development/Source/EMF2/plug-ins/RMC2/LiveRmcPublisher.cpp:1705
#21 0x00000032bbe07aa1 in ?? ()
#22 0x00007ff72d527700 in ?? ()
#23 0x0000000000000000 in ?? ()

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Reply

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by Jirapongse · Apr 05, 2019 at 03:09 AM

@joros

Normally Developer Community Forum is for how-to/general questions but your question seems to be more complex and requires investigation e.g. review source code, configuration, try to reproduce the problem etc. I recommend you raise a query through the premium support service, as you are a named user of that service you should see a link "Contact Premium Support" when you are logged into the developer portal (https://developers.refinitiv.com/thomson-reuters-enterprise-platform).

For any difficulties submitting the query to us, please contact rdc.administrator@refinitiv.com


treppremium.png (28.7 KiB)
Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
8 People are following this question.

Related Questions

Besides EIKON, where can we get GDP data?

Connect to ADS to get data without logging in reuters

connect to dacs api with dns

Is there a TREP API call to obtain search results like these displayed by EIKON?

360T Reuters interface through MAPI API

  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Electronic Trading
    • Generic FIX
    • Local Bank Node API
    • Trading API
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Intelligent Tagging
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open Calais
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • RDMS
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • Workspace SDK
    • Element Framework
    • Grid
  • World-Check Data File
  • 中文论坛
  • Explore
  • Tags
  • Questions
  • Badges