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Unable to connect real time connection

How can i fix the error of "real time" down shown as below:

Is there any prerequisite setup required ? if yes, would you please advise how can i check it ? many thanks.

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apirefinitiv-realtime
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Edward, from my experience, you need to be connected to your company's proxy even if you are working from home. Otherwise, the realtime connection will be down. Hope this helps.

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You have to contact your Market Data team in your organization to check why your realtime data feed is down.


Alternatively, you can contact Refinitiv Helpdesk at https://my.refinitiv.com to troubleshoot why your realtime connection is down.


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