Unable to connect real time connection

Question

Question by edward.yeung · Mar 15, 2020 at 01:27 AM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon refinitiv-realtime

Unable to connect real time connection

How can i fix the error of "real time" down shown as below:

Is there any prerequisite setup required ? if yes, would you please advise how can i check it ? many thanks.

fail-in-real-time.png (65.4 KiB)

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Answer 1 · 2020-03-23T09:08:35Z

Best Answer

Answer by alex.yermolayev · Mar 23, 2020 at 09:08 AM

Edward, from my experience, you need to be connected to your company's proxy even if you are working from home. Otherwise, the realtime connection will be down. Hope this helps.

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Answer 2 · 2020-03-16T05:40:46Z

REFINITIV

Answer by chavalit-jintamalit · Mar 16, 2020 at 05:40 AM

You have to contact your Market Data team in your organization to check why your realtime data feed is down.

Alternatively, you can contact Refinitiv Helpdesk at https://my.refinitiv.com to troubleshoot why your realtime connection is down.

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Unable to connect real time connection

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