ERT in cloud websocket login failed

Jaemin.Ko
Jaemin.Ko LSEG
in Elektron

Hi.

One client informed after getting authToken, tried to log in, but received 'failed'.

Could someone help to check attached log to find cause?

websocket_log_0326.txt

Really thank.s

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @Jaemin.Ko

    I have checked the attached JSON message, the Login request message Position attribute is an empty string.

     "Position": ""

    The Login request message's Position is mandatory to login to to ERT in Cloud WebSocket connection. The Position value must be in “IP Address/hostname” or “IP Address/net” string format, example: 172.20.33.11/APIS11 or 192.168.1.1/net

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