ERT in cloud websocket login failed

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Question by Jaemin.Ko · Mar 26 at 06:36 AM · elektron websocket ert

ERT in cloud websocket login failed

Hi.

One client informed after getting authToken, tried to log in, but received 'failed'.

Could someone help to check attached log to find cause?

websocket_log_0326.txt

Really thank.s

websocket-log-0326.txt (7.0 KiB)

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Answer 1 · 2020-03-26T06:43:59Z

REFINITIV

Best Answer

Answer by wasin.waeosri · Mar 26 at 06:43 AM

Hello @Jaemin.Ko

I have checked the attached JSON message, the Login request message Position attribute is an empty string.

 "Position": ""

The Login request message's Position is mandatory to login to to ERT in Cloud WebSocket connection. The Position value must be in “IP Address/hostname” or “IP Address/net” string format, example: 172.20.33.11/APIS11 or 192.168.1.1/net

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Answer 2 · 2020-03-26T06:54:18Z

Answer by Jaemin.Ko · Mar 26 at 06:54 AM

@Wasin Waeosri

Hi. Really thanks.

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Answer 3 · 2020-03-26T06:57:25Z

REFINITIV

Answer by wasin.waeosri · Mar 26 at 06:57 AM

Hi @Jaemin.Ko

The client can find more detail regarding how to connect to ERT in Cloud WebSocket connection in Connect to Elektron Real Time in Cloud tutorial

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ERT in cloud websocket login failed

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