ERT in cloud websocket login failed

Question

Question by Jaemin.Ko · Mar 26, 2020 at 06:36 AM · elektron refinitiv-realtime elektron-sdk websockets

ERT in cloud websocket login failed

Hi.

One client informed after getting authToken, tried to log in, but received 'failed'.

Could someone help to check attached log to find cause?

websocket_log_0326.txt

Really thank.s

websocket-log-0326.txt (7.0 KiB)

0

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2020-03-26T06:43:59Z

REFINITIV

Best Answer

Answer by wasin.w · Mar 26, 2020 at 06:43 AM

Hello @Jaemin.Ko

I have checked the attached JSON message, the Login request message Position attribute is an empty string.

 "Position": ""

The Login request message's Position is mandatory to login to to ERT in Cloud WebSocket connection. The Position value must be in “IP Address/hostname” or “IP Address/net” string format, example: 172.20.33.11/APIS11 or 192.168.1.1/net

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 2 · 2020-03-26T06:54:18Z

Answer by Jaemin.Ko · Mar 26, 2020 at 06:54 AM

@Wasin Waeosri

Hi. Really thanks.

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 3 · 2020-03-26T06:57:25Z

REFINITIV

Answer by wasin.w · Mar 26, 2020 at 06:57 AM

Hi @Jaemin.Ko

The client can find more detail regarding how to connect to ERT in Cloud WebSocket connection in Connect to Elektron Real Time in Cloud tutorial

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ERT in cloud websocket login failed

3 Replies

Watch this question

Related Questions