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abbanerjee avatar image
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Where to seek support saying user is suspended

When I am trying to connect via API using DatastreamDSWS - it says that the userid is temporarily suspended. I used it a few hours ago. I cant understand why or if this is a temporary system glitch. Who should I contact ?

I have masked the userid and password to show how I am using it

try:
    ds = dsws.Datastream(username='ZIED2XX', password='XXXX')
except:
    print('Cannot connect to Datastream')
apidatastream-apidsws-api
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hello @abbanerjee,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


1 Answer

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Gurpreet avatar image
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Hello @abbanerjee,

There are maximum data/item limits which are enforced to prevent system abuse. You probably hit those threshold. It should reset after a while; if not, please contact your Refinitiv Account manager to get it restored.

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