question

Upvotes
1 2 3 3

An Error occured on the server for INTC.O measure ROC. EstimatesIBES2_1&op=GetSummary_1

An Error occured on the server for INTC.O measure ROC. EstimatesIBES2_1&op=GetSummary_1


Hello!


I need to get the data using link

https://www.trkd.thomsonreuters.com/SupportSite/TestApi/Op?svc=EstimatesIBES2_1&op=GetSummary_1

To get Measure ROC for symbol INTC.O


But I got an error "An error occured on the server. If this problem persists, please contact technical support."

Although such a measure exists for this sybmol:

https://www.trkd.thomsonreuters.com/SupportSite/TestApi/Op?svc=EstimatesIBES2_1&op=GetMeasures_1


ApplicationID = "GrishinCorpFinamRu"

Username = "grishin@corp.finam.ru"


Request:

<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing">;

<s:Header>

<s:Body>

<GetSummary_Request_1 xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.reuters.com/ns/2016/02/01/webservices/rkd/EstimatesIBES2_1">;

<Symbols>

<Symbol>

<Type>RIC</Type>

<Value>INTC.O</Value>

</Symbol>

</Symbols>

<MeasureCodes>

<MeasureCode>ROC</MeasureCode>

</MeasureCodes>

</GetSummary_Request_1>

</s:Body>

</s:Envelope>


Response:

<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing">;

<s:Header>

<s:Body>

<s:Fault>

<s:Code>

<s:Value>s:Receiver</s:Value>

<s:Subcode>

<s:Value xmlns:a="http://www.reuters.com/ns/2006/05/01/webservices/rkd/Faults_1">a:EstimatesIBES2_ApplicationError</s:Value>;

</s:Subcode>

</s:Code>

<s:Reason>

<s:Text xml:lang="en-US">An error occurred on the server. If this problem persists, please contact technical support.</s:Text>

</s:Reason>

<s:Detail>

<ClientErrorReference xmlns="http://www.reuters.com/ns/2006/05/01/webservices/rkd/Faults_1" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">;

<Timestamp>2020-04-09T12:24:07.2308611Z</Timestamp>

<ErrorReference>1da09b4bf649426b9b33b9cf23ff6eab</ErrorReference>

<ServerReference>6CA3321419957F00C6DCD95FF8AA29829A06B0A9405AD642</ServerReference>

</ClientErrorReference>

</s:Detail>

</s:Fault>

</s:Body>

</s:Envelope>


Why?

How to avoid this error?


rkd-apirkd
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Hello,


Just wanted to add this seems to be the problem with the measure code being entered. I see other measures like REV, EPS, EBITDA etc working fine. However, ROE, ROA, ROC etc are not working although these are correct codes. Since the ticket is already raised you will hear more from our customer support.

thank you,

Waseem


Upvotes
1 2 3 3

Will the error be resolved?

There is "An Error occured on the server" while getting measures both for individual measures in general and for a measure with a specific list of papers. Examples: ROC measure with INTC.O symbol.

And the measure CAPEX with symbols:

BPOPN.O,BSL,BTT,BUI,BWG,CEM,CTR,CYCCP.O,AIW,DMB,DSL,DBL,GFNCP.O,CTY,ELU,FPF,THWWW.O,IVH,DMO,DNI,DPG,DTQ,DUKH.K,DXB,EAB,EDI,ELJ,EMO,ENJ,EOT.

There is no such error for each individual symbol in the previous case.

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Upvotes
16.7k 43 12 19

@achuchev, I am closing this question, since it is a repeat of your previous question. Your previous support ticket number is 08549769, which is still open.

You should hear directly from Refinitiv support as this is a content question and cannot be answered in this forum. The link to your previous question is - https://community.developers.refinitiv.com/questions/57641/an-error-occurred-on-the-server-for-intco-measure.html

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