This morning, I got this error message and I cannot use Eikon Python API now. I will be careful next time, but this penalty of 51602 seconds is equivalent to 14 hours or more, which means that I cannot use the programs that I have developed for trading today at all and my entire day will be wasted! This is huge penalty to an active user like me.
Could someone contact with me and let me know more detailed information about what triggered this harsh sanction? I read https://developers.refinitiv.com/eikon-apis/eikon-data-api/docs?content=49692&type=documentation_item but I wonder my case is falling into Call limits or Daily limits.
I am willing to be compliant, but without knowing the rule precisely, I cannot respect it. I wish someone to contact with me take care of my case. I have already contacted with Live Chat Support in Eikon Desktop, but they told me to come here and ask.