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Question by Javier Alonso.Madrigal Vargas · May 20, 2020 at 03:00 PM · error code 503

EikonError: Error code 503 | Server Error: API Proxy is not available

Hello,

I am currently receiving this error when I try to run my Eikon API today.

EikonError: Error code 503 | Server Error: API Proxy is not available 


I have already read some previous responses over this issue, however, it did not help me as it seems that similar issues had not been resolved yet to other users.


I also have run this code:


  1. import eikon as ek
  2. import logging
  3. logger = logging.getLogger('pyeikon')
  4. logger.setLevel(5)
  5. ek.set_app_key(YOUR_APP_KEY)


and this is the output:


<Logger pyeikon (TRACE)>

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Answer by chavalit.jintamalit · May 31, 2020 at 04:18 PM

Hi @Javier Alonso.Madrigal Vargas

You should contact your local IT support team to sort out the connection issue.

This has nothing to do with the API and cannot be fixed from the API.

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Answer by chavalit.jintamalit · May 21, 2020 at 06:18 AM

Hi @Javier Alonso.Madrigal Vargas

Please try to follow https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv

To see if there are any issues with your Eikon Desktop installation?

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Answer by Javier Alonso.Madrigal Vargas · May 22, 2020 at 02:30 AM

I have tried to access this site however it doesn't load.


This site can’t be reached
developers.refinitiv.com took too long to respond.
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chavalit.jintamalit ♦♦ · May 22, 2020 at 03:25 AM 0
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Are you on company VPN ?

I just try to access it and it is loaded successfully.

https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv

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Answer by Prasad.Acharya · May 23, 2020 at 11:38 PM

Hello, I seem to be facing the same issue for the past month suddenly when trying to use ek.get_news_headlines(). I really hope someone can help us with our issue soon, been trying to resolve it for weeks now!

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Answer by Javier Alonso.Madrigal Vargas · May 25, 2020 at 03:00 PM

Hello! On Friday after having checked step by step the troubleshooting presentation (and made no changes in my computer), all the codes ran showing this error but at leat everything worked:

However, it is not working today.



1590418515420.png (30.1 KiB)
1590418647618.png (2.6 KiB)
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chavalit.jintamalit ♦♦ · May 28, 2020 at 03:42 AM 0
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Are you on VPN connection?

I saw in another post that if you are on company VPN, the connection got blocked.

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Answer by Javier Alonso.Madrigal Vargas · May 28, 2020 at 06:20 PM

Yes, I do. I'm on VPN connection. What would you suggest in this case? Somedays the API works and some others not. Thanks!

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chavalit.jintamalit ♦♦ · May 28, 2020 at 09:48 PM 0
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Can you try to use the API when you are not on VPN connection?

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Prasad.Acharya chavalit.jintamalit ♦♦ · May 31, 2020 at 08:42 AM 0
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I've tried it out without VPN, not working either. I am currently not in the same country as my office location. In fact I am in a different region. Could this be a possible issue?

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Answer by Javier Alonso.Madrigal Vargas · May 29, 2020 at 10:55 PM

Unfortunately, that is not an option for me as I'm working from home.

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