What is the difference between Messenger SxS API and Messenger Bot API?

acedor

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wasin.w

Hello @acedor

The Messenger SxS (Side by Side) API aims for external application to connect and send information to the Refinitiv Messenger application via user interaction.

The Messenger Bot API aims for external application to act like a bot to interact (sends and receives information) with Refinitiv Messenger application via a programmatic way.

Please see more detail regarding the interactive Bot API use cases in the following examples:

All comments

wasin.w

Hello @acedor

The Messenger SxS (Side by Side) API aims for external application to connect and send information to the Refinitiv Messenger application via user interaction.

The Messenger Bot API aims for external application to act like a bot to interact (sends and receives information) with Refinitiv Messenger application via a programmatic way.

Please see more detail regarding the interactive Bot API use cases in the following examples:

acedor

Hello,

Can we create a conversation between external application and Refinitiv Messenger by using Messenger SxS API? For example, there is a chat window in the external application and we can chat inside this application with users connected in Refinitiv Messenger (send/receive messages in external application). Is this possible with SxS API ?

Thank you or your reply!

wasin.w

Hello @acedor

Could you please clarify my understanding regarding your requirements below?

Your internal staff is currently use Refinitiv message for your internal communication
You want your external users to be able to chat with your staff (who currently in Refinitiv messenger system) via the web site's chat box
The external users do not have to install or register Refinitiv Messenger account.

If I am understanding correctly, I will check with the Product team to verify if the Messenger APIs suitable to your requirement.

acedor

Yes exactly. Thank you.

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