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fmkazemia avatar image
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Error code 503 | Server Error: API Proxy is not available

We have had the below error since yesterday. We asked Refinitiv Help desk team to support us for removing this error while they closed our query and referred us to the developer community. We are receiving the following error.

  
                
    
                 
  1. Error code 503 | Server Error: API Proxy is not available
    2.

Any idea how this could be resolved? It doesn't make sense for us why the Refinitiv Help desk team can not follow up our problem.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-503
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Diane.Napolitano avatar image Diane.Napolitano

Hi @fmkazemia, is this a query you have run successfully in the past? Would you be willing to share your code here?

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@fmkazemia

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

Jirapongse avatar image   Jirapongse

@fmkazemia

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @fmkazemia,

Glad to help.

My understanding is you were able to use Eikon Data API python and only started seeing this issue yesterday?

Eikon Data APi can show this error if it cannot connect to Eikon API proxy. Eikon APi Proxy is part of your running Eikon desktop.

There are a couple of things that can prevent the connection from happening, the best resource to troubleshoot is article Eikon Data API(Python) Troubleshooting

Please let us know if you are able to follow the steps described and identify your specific cause?

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