Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Eikon Data APIs /
avatar image
Question by fmkazemia · Jul 14, 2020 at 07:52 PM · error code 503

Error code 503 | Server Error: API Proxy is not available

We have had the below error since yesterday. We asked Refinitiv Help desk team to support us for removing this error while they closed our query and referred us to the developer community. We are receiving the following error.

  
                
  1. Error code 503 | Server Error: API Proxy is not available

Any idea how this could be resolved? It doesn't make sense for us why the Refinitiv Help desk team can not follow up our problem.

People who like this

0 Show 1
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Diane.Napolitano · Jul 14, 2020 at 07:56 PM 0
Share

Hi @fmkazemia, is this a query you have run successfully in the past? Would you be willing to share your code here?

1 Reply

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by zoya.farberov · Jul 14, 2020 at 08:01 PM

Hello @fmkazemia,

Glad to help.

My understanding is you were able to use Eikon Data API python and only started seeing this issue yesterday?

Eikon Data APi can show this error if it cannot connect to Eikon API proxy. Eikon APi Proxy is part of your running Eikon desktop.

There are a couple of things that can prevent the connection from happening, the best resource to troubleshoot is article Eikon Data API(Python) Troubleshooting

Please let us know if you are able to follow the steps described and identify your specific cause?

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
13 People are following this question.

Related Questions

"API Proxy is not available"

API Proxy not available: 503 error code

Error code 503 - help page link not working

Eikon Python API Error code 503

Eikon Api Error code 503

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges