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Almir Purisic avatar image
22 ●5 ●5 ●5

"Access Denied" for Nasdaq Rics even though permissioned on Eikon

Hi everyone,


a client get's error code: 251658243 for Nasdaq RICs randomly where he can't download data for Nasdaq RICs via Eikon Data API anymore even though the same RIC works perfectly fine in Eikon (example: GB00BKZZ4R47.ST). This happens randomly to the customer and in no particular order.. he get's following error message:

His code looks like this:

Many thanks,

Almir

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apierrorauthenticationequities
nasdaq-ric-error-eikon-data-api.png (25.5 KiB)
nasdaq-ric-error-eikon-data-api-2.png (218.9 KiB)
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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @Almir Purisic

The code in the question looks valid.

You can report this permission problem to Helpdesk.

Helpdesk should be able to check if any permission is missing or not.


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