"Access Denied" for Nasdaq Rics even though permissioned on Eikon

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Question by Almir Purisic · Aug 05, 2020 at 07:38 AM · eikon eikon-data-api workspace refinitiv-dataplatform-eikon workspace-data-api python error authentication equities

"Access Denied" for Nasdaq Rics even though permissioned on Eikon

Hi everyone,

a client get's error code: 251658243 for Nasdaq RICs randomly where he can't download data for Nasdaq RICs via Eikon Data API anymore even though the same RIC works perfectly fine in Eikon (example: GB00BKZZ4R47.ST). This happens randomly to the customer and in no particular order.. he get's following error message:

His code looks like this:

Many thanks,

Almir

nasdaq-ric-error-eikon-data-api.png (25.5 KiB)

nasdaq-ric-error-eikon-data-api-2.png (218.9 KiB)

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Answer 1 · 2020-08-05T08:28:17Z

REFINITIV

Best Answer

Answer by chavalit · Aug 05, 2020 at 08:28 AM

Hi @Almir Purisic

The code in the question looks valid.

You can report this permission problem to Helpdesk.

Helpdesk should be able to check if any permission is missing or not.

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"Access Denied" for Nasdaq Rics even though permissioned on Eikon

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