IPA Volatility Surfaces API - The underlying connection was closed: An unexpected error occurred on a send

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Question by NSavjani · Aug 20, 2020 at 04:07 AM · rdp-api refinitiv-data-platform refinitiv-data-platform-libraries ipa

IPA Volatility Surfaces API - The underlying connection was closed: An unexpected error occurred on a send

While testing the the IPA Volatility Surfaces API , we sometimes randomly get the error message:

"The underlying connection was closed: An unexpected error occurred on a send."

The documentation for the IPA Volatility Surfaces API ( https://developers.refinitiv.com/refinitiv-data-platform/refinitiv-data-platform-apis/docs?content=65116&type=documentation_item ) lists bunch of error messages but it does not list this.

Could you please give more details on this error message?

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Answer 1 · 2020-08-20T08:28:26Z

Best Answer

Answer by s.schwalm · Aug 20, 2020 at 08:28 AM

Hello NSavjani,

would you mind opening a case through MyRefinitiv, so this is taken care of by support and potentially technology ?

Best regards

Samuel

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Answer 2 · 2020-09-25T21:54:45Z

REFINITIV

Answer by Alex Putkov.1 · Sep 25, 2020 at 09:54 PM

@NSavjani,

I can see that you opened case 09098863 with Refinitiv Helpdesk and that the case was closed without resolution. Do you still experience the error? Please let us know either way. If the issue is still outstanding, I'd like to make sure it gets to the right resolver team within Refinitiv.

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Answer 3 · 2020-10-19T20:32:50Z

Answer by NSavjani · Oct 19, 2020 at 08:32 PM

Another ticket was then opened through MyRefinitiv, which is being looked into by the Refinitiv team

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IPA Volatility Surfaces API - The underlying connection was closed: An unexpected error occurred on a send

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