503 error: API Proxy not running

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Question by bhaskar.chaudhry · Aug 22, 2020 at 07:26 AM · error code 503

503 error: API Proxy not running

Hi Guys - been getting this error for the past week. Have tried all solutions listed in the forum and the troubleshooting guides:

1. Cleared cache

2. Restarted Eikon and the computer multiple times

3. Uninstalled and reinstalled the python eikon lib

Nothing seems to work.

Would really appreciate a specific response from Refinitiv. Hope they realize that Eikon is a PAID service, not some open source library. Such errors are very frustrating and really spoil the user experience, to speak nothing of the impact on work.

Any long-term solution that members of the community have found?

Thanks

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Answer 1 · 2020-08-22T14:39:05Z

REFINITIV

Answer by chavalit.jintamalit · Aug 22, 2020 at 02:39 PM

Hi @bhaskar.chaudhry

Could you share the API call in which you encountered the 503 error?

Thanks.

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bhaskar.chaudhry · Aug 23, 2020 at 02:59 AM 0

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Hi Chavalit, any call to ek.get_data gives the error.

I also checked the local host:9000 and I could see the path:api.

Thanks

REFINITIV

chavalit.jintamalit ♦♦ bhaskar.chaudhry · Aug 24, 2020 at 02:22 AM 0

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Hi @bhaskar.chaudhry

I am sorry but in this case, you have to open a ticket to Refinitiv Helpdesk so they can assign a ticket to Technical Support group.

bhaskar.chaudhry chavalit.jintamalit ♦♦ · Aug 24, 2020 at 04:14 AM 0

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The helpdesk asked me to raise the ques in the developer forum!

503 error: API Proxy not running

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