Hi everyone, CodeBook isn't loading the usual notebook environment where you can chose a file and start coding. The error message reads "Spawn failed: Timeout". Please see the screenshot for the event log.
Many thanks & best regards,
Hi @Almir Purisic - you would need to contact the service desk as it is a service issue. Just to let you know - I can spin up codebook instance without any problems - so its unlikely a systemic issue. It might be worth closing Eikon and retrying. I hope this can help.
Hi @Almir Purisic , I am getting this when I open Codebook all the time now. Before it happened ~70% of the time. I've cleared cookies, not on VPN, tried in multiple internet browsers.... It's quite the nuisance.
@jason.ramchandani01 thanks for the above response. As the error says '0/30 nodes are available: 30 Insufficient cpu, 30 Insufficient memory.', would this be a refinitiv server overload issue where no more nodes are available for my computer to establish a connection to? I've tried calling the service desk but I haven't had much success with them. Is there anyone in particular at Refinitv that could help with this?