CodeBook App not loading notebook environment (Spawn failed: Timeout)

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Question by Almir Purisic · Aug 27, 2020 at 09:16 AM · eikon python eikon-data-api workspace refinitiv-dataplatform-eikon workspace-data-api error codebook

CodeBook App not loading notebook environment (Spawn failed: Timeout)

Hi everyone, CodeBook isn't loading the usual notebook environment where you can chose a file and start coding. The error message reads "Spawn failed: Timeout". Please see the screenshot for the event log.

Many thanks & best regards,

Almir

capture.png (331.9 KiB)

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Answer 1 · 2020-08-27T09:23:40Z

REFINITIV

Best Answer

Answer by jason.ramchandani · Aug 27, 2020 at 09:23 AM

Hi @Almir Purisic - you would need to contact the service desk as it is a service issue. Just to let you know - I can spin up codebook instance without any problems - so its unlikely a systemic issue. It might be worth closing Eikon and retrying. I hope this can help.

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CodeBook App not loading notebook environment (Spawn failed: Timeout)

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