I am using Java EMA API to fetch data from Elektron service. While my program was running, it came across the following error:
22:34:09.492 [pool-4-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg
Text: RDMLogin stream was closed with status message
State: Closed/Suspect/Internal error from sender - text: "DACS Gateway connection is down"
What is the cause of this error? How can it be resolved?
From the error message, it looks like to be a problem on the server-side. The error "DACS Gateway connection is down" indicates that the connection between the server and DACS Gateway is down. Therefore, the stream is closed by the server.
You need to contact the server team via MyRefinitiv to verify the problem.