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TS1 Functionality Elektron Connect

We are on Elektron Connect, i have the ILA #'s. We were switched from the Hosted Feed to Elektron Connect recently and have lost the ability to utilize TS1 functionality.

Please help in understanding what we are doing wrong given we are on a new product relatively.

elektronrefinitiv-realtimeelektron-sdkconnection
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@rpeled

Hi.

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks

AHS

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The service name may be changed after switching to Elektron Connect. Please make sure that the application uses the service that can provide TS1 data.

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If one subscribes to a TS1 instrument the status message should report which missing entitlement package you require. Example: dMSFT.Od for daily Microsoft consolidated pricing.

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