For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
39 2 4 4

Error code 503 - help page link not working

I keep getting an Error code 503 this morning.

I have restarted my PC and Eikon, my Conda version and Python packages are up to date.

Previous posts mentions this issue and Refinitiv devs keep referring them to an help page https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python--troubleshooting---refinitiv

But the help page isn't accessible (404 can't find the page error).

Coule you please help with this?

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonerror-503
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
7.4k 10 6 8

@clangevin the document you are referring to is here - apols we delivered a portal change this morning and some of the links have not been migrated properly.

Please be aware that we noticed a breaking change in one of the Eikon Library dependencies httpx which is used in the requests library. We will be releasing a fix but in the meantime, you can downgrade httpx to 0.14.2 as a workaround (pip install httpx==0.14.2). This might help things.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Thanks downgrading httpx solved the issue.

Be aware that the document you provided the link for is out of date (folder names have changed etc...).

@clangevin thanks for the note - I will get the author to update the article.