I used Eclipse to set the proxy, and when I ran "series400.example450__MarketPrice__QueryServiceDiscovery", an error message was displayed on the console screen of Eclipse. When I checked with our network team, it was possible to communicate via a proxy. What are the possible causes of the error?
The 'login failed (timed out after waiting 45000 milliseconds) for amer-3.pricing.streaming.edp.thomsonreuters.com:14002)' error message means the EMA API did not receive a Login response message from ERT in Cloud ADS server "amer-3.pricing.streaming.edp.thomsonreuters.com" port 14002 in time.
This is most likely to be a network issue between your network proxy and Refinitiv hosted server in AWS.
I strongly suggest your contact the ERT in Cloud support team (please select "Elektron Real Time in Cloud" in product category) via https://my.refinitiv.com/ to help you verify the connection issue.
Could you please give me a full log or error messages when the problem occur?
I have run the same example450__MarketPrice__QueryServiceDiscovery in my environment and it can connect to ERT in Cloud via port 14002 (default RSSL port) successfully.
Please note that my environment does not require the proxy to access internet RDP/ERT in Cloud server.
May I know what kind of trouble-isolation have you tried?
And is there any authentication attempts logged on your company's network?
We strongly suggest you to build a pilot test environment to isolate from your proxy and try it as it seems to be network reachability issue.