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Pilot API is taking over 10 minutes to complete a case screening

Since 10:19 AM EST today I am noticing that case screening are taking >10 minutes to complete, and our processing is therefore timing out

It is continuing to happen



affected API server =

rms-world-check-one-api-pilot.thomsonreuters.com

world-checkworld-check-onescreeningtradetime-out
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10 |1500

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1 Answer

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28.3k 30 11 15

Hello @ddiqsupport,

I would like to suggest, that if you are facing a product issue that is urgent, and would like an appropriate product expert team to investigate it, the best approach is not to ask a question on developers forums, but to open a support case with Refinitiv Helpdesk Online,

by selecting:

Refinitiv Products and Content -> The Product Does not work as Expected -> Refinitiv World-Check One API

In this case, I have opened a support case on your behalf, case# is 09298574 , and you will be contacted directly.

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