question

Upvotes
Accepted
tim.hung1 avatar image
1 ●2 ●2 ●2

congestion error

we had a number congestion error happened to one application using SSL 8101. The subscription happened at midnight 12am for 1 hr but occurred few times stopped in middle due to congestion error. logged support ticket Case : 09304315 but were told not caused by TREP infra, rather than API error. Can advise pls

<hk5p6.1.ads: Notice: Wed Oct 28 00:55:55 2020> Suspended requests due to transport congestion. <END> <hk5p6.1.ads.rrcpTransport.0.sinkSide.rrcp.transmissionBus: Warning: Wed Oct 28 00:55:55 2020> RRCP STATUS MSG: RRCP_CONG_BEGIN: possible congestion sets in From Port 50100 <END> <hk5p6.1.ads: Notice: Wed Oct 28 00:55:56 2020> Resumed requests that were suspended due to transport congestion. <END> <hk5p6.1.ads.rrcpTransport.0.sinkSide.rrcp.transmissionBus: Warning: Wed Oct 28 00:55:56 2020> RRCP STATUS MSG: RRCP_CONG_END: congestion ends From Port 50100 <END>


elektronrefinitiv-realtimetrepapi
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

moragodkrit.chumsri_1 avatar image   moragodkrit.chumsri_1

For AHS.

The original case still opens, but no progress after pushing the client to ask the API team instead. I have posted on the case 09304315 to suggest the case owner contact the TREP dev team to explain why it generated such a message in the ads log. It should not be the API team to explain or investigate the error.


Alex Putkov.1 avatar image   Alex Putkov.1

@tim.hung1

Thank you for your participation in the forum. Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply that best answers your question. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS

1 Answer

· Write an Answer
Upvotes
Accepted
moragodkrit.chumsri_1 avatar image
7.6k ●15 ●6 ●9

@tim.hung1

I have discussed this with the case owner, and it looks like the problem is that your application found multiple orders rejected due to pre-subscription failure. Since you are RDC named user, we have created a separate API support case# 09382403 to investigate the application or API side issue. API consultant will contact you shortly.


Next time if you wish to open an API support case, you can go to the RFA Java page

https://developers.refinitiv.com/en/api-catalog/thomson-reuters-enterprise-platform/robust-foundation-api-rfa-java

And then click the Contact Premium Support to open a new API ticket.

Sorry for this inconvenience.


submitquery.png (84.3 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.