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devops.kyc avatar image
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Issue with the end point /screeningRequest

There seems to be an issue with the end point /screeningRequest. Any requests to pilot are totally frozen and not working. The production is also working very slow. It is affecting all our customers.

Just after run aml check for case (by /screeningRequest) we check ModificationDate of case. When modificationDate is changed we know that aml check been has done for the case. But right now modificationDate is not changing which means that screeningRequest is not working for existing cases. Is there any known issue around this?

world-checkworld-check-one
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hello @devops.kyc,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

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devops.kyc avatar image
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Its working again. Looks like it is a capacity / load issue, which is re-occuring.

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s.kiselev avatar image
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We also are getting similar issues, our cases were stucked because cases on WC1 side are not screened even after 1 hour.

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DSP avatar image
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Same here.
Is there an endpoint where we can check the status in such cases?

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devops.kyc avatar image
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Our pilot started working 3 hours back but now it is again down.

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Mehran Khan avatar image
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@devops.kyc

This is currently under investigation and we will provide you an update soon.

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Mehran Khan avatar image
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@devops.kyc @s.kiselev @DSP

There was an issue with the async screening API call but I have been informed that it was resolved at 1:30 AM IST, can you check and confirm if you are still facing any issues with the endpoint?

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devops.kyc avatar image
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@Mehran Khan it was working till noon today but the issue has again cropped up.

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Mehran Khan avatar image
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@devops.kyc

Thanks for the comment, I have informed the concerned team, will get back with the updates.

Please do share some timestamps from when the issue resurfaced.

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Mehran Khan avatar image
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@devops.kyc

To add, please also share a few caseSystemIds of the impacted cases so that the team can investigate it in depth.

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Prabhjyot avatar image Prabhjyot

@devops.kyc,

Following up on the above comment - Could you please share a few case system ids for further investigation?

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Mehran Khan avatar image
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@devops.kyc

Thanks for the comment, we will monitor it further. Please let us know if you experience this again.

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data_sources avatar image data_sources

@Mehran Khan there is a similar outage yesterday and today

can you please fix?

it is business critical

thanks.

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DSP avatar image
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Hi, it seems this issue resurfaced again.
More specifically, I don't get the 'SCREENED_CASE' audit event, even after a few hours.
Here are two caseSystemIds: 5nzbfkdmfcnu1fasff1bx1ouq from this morning and 5nzbfqankw2o1fasn0svcslty which is more recent.
Could you have a look at it?
This is occurring in the worldcheck one pilot environment.
Thanks..

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devops.kyc avatar image
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We are also seeing this issue again today. It started with pilot but also started to appear on production. We are still impacted. Anyone else having issues on production account as well.

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devops.kyc avatar image
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@Mehran Khan We are again seeing this issue today on pilot. Can somebody from refinitiv side? This is urgent as queue build up on pilot affects our production microservice as well and impacts all our customers.

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devops.kyc avatar image
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We have seen repeated issues with pilot during our internal testing as reported by our QA team. Can someone from Refinitiv, please look into this. Thanks

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devops.kyc avatar image
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question reposted here https://community.developers.refinitiv.com/questions/71446/intermitent-issues-on-pilot.html

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