There seems to be an issue with the end point /screeningRequest. Any requests to pilot are totally frozen and not working. The production is also working very slow. It is affecting all our customers.
Just after run aml check for case (by /screeningRequest) we check ModificationDate of case. When modificationDate is changed we know that aml check been has done for the case. But right now modificationDate is not changing which means that screeningRequest is not working for existing cases. Is there any known issue around this?
Hi, it seems this issue resurfaced again.
More specifically, I don't get the 'SCREENED_CASE' audit event, even after a few hours.
Here are two caseSystemIds: 5nzbfkdmfcnu1fasff1bx1ouq from this morning and 5nzbfqankw2o1fasn0svcslty which is more recent.
Could you have a look at it?
This is occurring in the worldcheck one pilot environment.
question reposted here https://community.developers.refinitiv.com/questions/71446/intermitent-issues-on-pilot.html