Intermitent issues on Pilot

Since yesterday we are seeing instances of Pilot environment API not working or working really slow, which is causing issues on our side.
Best Answer
-
Apologies for the inconvenience caused.
There has been a massive build-up in the screening queue, due to which the screening requests are getting delayed. The async screening queue cannot be flushed as it may cause non screening of requests which would be flushed in the course, hence the team is monitoring and counting on the queue to clear itself and this may take some time. The delay in processing the screening request is expected till the pileup is cleared.
Considering the situation, we would advise you to use the sync screening approach instead of async screening.
Hope this helps.
0
Answers
-
Thank you for the status update.
1. Could you give an indication of how long this will take until async screening is operational again or is there any queue status publicly available so we can check ourselves?
2. Is it advised to always use sync screening instead of async screening, also on production environment? Or only now because of this issue in pilot?
Which one is recommended?Thanks
0 -
@DSP,
1. The async screening is operational now. There is no public status page available as of now to check the status of the queue. It is monitored internally.
2. This issue happened in pilot environment only. Production environment is not impacted. The suggestion of sync screening was made, in case if the client's testing get impacted due to issue which had occurred.
Hope this clarifies your concern.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 684 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 249 ETA
- 554 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 643 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 26 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 192 TREP Infrastructure
- 228 TRKD
- 915 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛