CodeBook stuck reconnecting Kernel

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Question by chz · Dec 29, 2020 at 07:48 PM · codebook kernel kernel down python 3 reconnecting

CodeBook stuck reconnecting Kernel

Hi, I'm just getting started with Eikon CodeBook. I managed to run some basic queries earlier. After a break during which I was logged off I can't get the CodeBook python Kernel started again. I have tried to kill and restart, log out and try again, etc. - nothing helped. Does anyone have a solution to this?

Screenshot as below.

Update: Clearing browser cache, history and active logins seem to have solved the problem (browser cache alone not btw.); once in a while I observe this error message instead: "Kernel seems to have died. It will be restarted automatically." Is that a common phenomenom?

Thanks for your help,

Christian

bildschirmfoto-2020-12-29-um-204640.png (232.3 KiB)

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Answer 1 · 2021-01-04T02:59:51Z

REFINITIV

Best Answer

Answer by chavalit.jintamalit · Jan 04 at 02:59 AM

Hi @chz

For issues regarding the CodeBook application, please submit a ticket to Refinitiv Helpdesk.
This forum is dedicated to things specific to the use of Eikon APIs.
The Refinitiv Helpdesk can be reached using Contact Us capability in your Eikon application.
Or by calling the Helpdesk number in your country.
Or at https://my.refinitiv.com/

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CodeBook stuck reconnecting Kernel

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