Error on checking port: Max retries exceeded.

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Question by e.aleksandrov · Jan 11 at 11:50 AM · api eikon api-key port number was not identified

Error on checking port: Max retries exceeded.

All of the sudden it seems that the Eikon API does not work anymore, whereas it worked smoothly before.

Python gives following errors:

When I check, and restart the Eikon Desktop and Eikon API Proxy the same error comes back. And is followed by:

1610365672658.png (15.3 KiB)

1610365723127.png (11.7 KiB)

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10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2021-02-19T06:59:15Z

REFINITIV

Best Answer

Answer by wasin.waeosri · Feb 19 at 06:59 AM

Hello @e.aleksandrov

I have checked the case and found that the issue has been resolved after you cleared the cache, updated all API- and Eikon-relevant packages, and then rebooted thesystems.

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Answer 2 · 2021-01-11T11:51:38Z

REFINITIV

Answer by jason.ramchandani · Jan 11 at 11:51 AM

@e.aleksandrov I have sent you an email and opened a support ticket for you.

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Error on checking port: Max retries exceeded.

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