For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
e.aleksandrov avatar image
1 ●0 ●1 ●2

Error on checking port: Max retries exceeded.

All of the sudden it seems that the Eikon API does not work anymore, whereas it worked smoothly before.

Python gives following errors:

When I check, and restart the Eikon Desktop and Eikon API Proxy the same error comes back. And is followed by:

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonapiapp-keyport-number
1610365672658.png (15.3 KiB)
1610365723127.png (11.7 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

2 Answers

Upvotes
Accepted
wasin.w avatar image
15.8k ●28 ●8 ●12

Hello @e.aleksandrov

I have checked the case and found that the issue has been resolved after you cleared the cache, updated all API- and Eikon-relevant packages, and then rebooted thesystems.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
jason.ramchandani01 avatar image
7.5k ●10 ●6 ●8

@e.aleksandrov I have sent you an email and opened a support ticket for you.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.