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Error on checking port: Max retries exceeded.

All of the sudden it seems that the Eikon API does not work anymore, whereas it worked smoothly before.

Python gives following errors:

When I check, and restart the Eikon Desktop and Eikon API Proxy the same error comes back. And is followed by:

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiapiapp-keyport-number
1610365672658.png (15.3 KiB)
1610365723127.png (11.7 KiB)
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<AHS>

The case 09521088 is closed with the following resolution: Worked closely with David. David cleared the cache, updated all API- and Eikon-relevant packages, and then rebooted their systems. Issue addressed and confirmed resolution.

Hello @e.aleksandrov

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

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Thanks,


AHS


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Hello @e.aleksandrov

I have checked the case and found that the issue has been resolved after you cleared the cache, updated all API- and Eikon-relevant packages, and then rebooted thesystems.

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@e.aleksandrov I have sent you an email and opened a support ticket for you.

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