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e.aleksandrov avatar image
1 ●0 ●1 ●2

Error on checking port: Max retries exceeded.

All of the sudden it seems that the Eikon API does not work anymore, whereas it worked smoothly before.

Python gives following errors:

When I check, and restart the Eikon Desktop and Eikon API Proxy the same error comes back. And is followed by:

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apiapiapp-keyport-number
1610365672658.png (15.3 KiB)
1610365723127.png (11.7 KiB)
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2 Answers

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wasin.w avatar image
17.5k ●34 ●12 ●12

Hello @e.aleksandrov

I have checked the case and found that the issue has been resolved after you cleared the cache, updated all API- and Eikon-relevant packages, and then rebooted thesystems.

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jason.ramchandani01 avatar image
8.1k ●11 ●6 ●9

@e.aleksandrov I have sent you an email and opened a support ticket for you.

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