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noboru.maruyama4 avatar image
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RCC - Certification error

Hello

My customer experiencing an issue that RCC API suddenly become not to work this week.

We get bellow message.


WARNING: loggerMsg

ClientName: ChannelCallbackClient

Severity: Warning

Text: Received ChannelDownReconnecting event on channel Channel_1

RsslReactor @16b2bb0c

RsslChannel @56c4278e

Error Id 0

Internal sysError 0

Error Location Reactor.processWorkerEvent

Error text Error initializing channel: errorId=-1 text=Invalid certificate (Expired): NotAfter: Sat May 30 19:48:38 JST 2020

loggerMsgEnd


Since we worked with Infrastructure and product managers then advised it may happening due to the KeyStoreFile may have problem.

As far as I checked with keytool.exe -list -v command it looks the KeyStore file looks healthy but I still want to ask someone making double check. In order to check the KyStore file, the password may required, hence if someone from Refinitiv dev team reply to me, I would share them over e-mail

Many thanks in advance

Best regards

Noboru Maruyama

elektronrefinitiv-realtimeelektron-sdkema-apirrtelektron-message-api
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Gurpreet avatar image
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Hi @noboru.maruyama4,

Please advise the client use the latest version of Refinitiv Realtime SDK and also update the Java runtime. This will ensure that their environment has a valid root certificate available in the Java runtime.

If they intent to continue using the older version of their application/JVM, then easiest route would be to regenerate a new keystore file and re-import the certificate into the new keystore. When using this approach they will have to re-import a new certificate every two years or so.

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