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Login Rejected. Watchlist size is outside of range

Using service discovery we are now connecting to [apac-3-t1.streaming-pricing-api.refinitiv.com].

However, Login request fails with following details.

Received Login Status: State: Closed/Suspect/Usage error - text: "Login Rejected. Watchlist size of 50000 for 'RSSL' connection is outside of range [1,15000] supported for this ADS fanout tier for this type of connection."

Please advise on how to rectify this.

elektronrefinitiv-realtimeelektron-sdkrrteta-apielektron-transport-apilog-in
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Hi @Serge

I believe that your account should connect to t2 endpoints.

So can you try to connect to "apac-X-t2.streaming-pricing-api.refinitiv.com"?

    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-1-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-3-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  ap-southeast-1b  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-2-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1b  

If you receive t1 from the service discovery using the same user, I think something must be wrong. So in this case, please wait for another expert to give you some more information.

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Hi @chavalit.jintamalit. Yes, that did fix the Login error. Thank you.

I'll check how our service discovery is implemented, there may be a bug there.

Regards,

Serge

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Hello @Serge

Additionally, you can find more detail about RRTo tier sizes in the "3.4 Refinitiv Real-Time Capacity Levels and Tier Sizes" and "3.7 Configuring PrivateLink - Creating VPC Endpoints" sections of the Refinitiv Real-Time - Optimized Install and Config Guide document.


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