Login Rejected. Watchlist size is outside of range

Serge
Serge Explorer
in ETA

Using service discovery we are now connecting to [apac-3-t1.streaming-pricing-api.refinitiv.com].

However, Login request fails with following details.

Received Login Status: State: Closed/Suspect/Usage error - text: "Login Rejected. Watchlist size of 50000 for 'RSSL' connection is outside of range [1,15000] supported for this ADS fanout tier for this type of connection."

Please advise on how to rectify this.

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Best Answer

  • chavalit-jintamalit
    chavalit-jintamalit admin
    Answer ✓

    Hi @Serge

    I believe that your account should connect to t2 endpoints.

    So can you try to connect to "apac-X-t2.streaming-pricing-api.refinitiv.com"?

        Service : 
            Provider : aws
            Transport : tcp
            Endpoint : apac-1-t2.streaming-pricing-api.refinitiv.com
            Port : 14002
            Data Format : rwf  
            Location : ap-southeast-1a  
        Service : 
            Provider : aws
            Transport : tcp
            Endpoint : apac-3-t2.streaming-pricing-api.refinitiv.com
            Port : 14002
            Data Format : rwf  
            Location : ap-southeast-1a  ap-southeast-1b  
        Service : 
            Provider : aws
            Transport : tcp
            Endpoint : apac-2-t2.streaming-pricing-api.refinitiv.com
            Port : 14002
            Data Format : rwf  
            Location : ap-southeast-1b  

    If you receive t1 from the service discovery using the same user, I think something must be wrong. So in this case, please wait for another expert to give you some more information.

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