Login Rejected. Watchlist size is outside of range

Using service discovery we are now connecting to [apac-3-t1.streaming-pricing-api.refinitiv.com].

However, Login request fails with following details.

Received Login Status: State: Closed/Suspect/Usage error - text: "Login Rejected. Watchlist size of 50000 for 'RSSL' connection is outside of range [1,15000] supported for this ADS fanout tier for this type of connection."

Please advise on how to rectify this.

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elektron

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log-in

Accepted answers

chavalit-jintamalit

Hi @Serge

I believe that your account should connect to t2 endpoints.

So can you try to connect to "apac-X-t2.streaming-pricing-api.refinitiv.com"?

    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-1-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-3-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  ap-southeast-1b  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-2-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1b

If you receive t1 from the service discovery using the same user, I think something must be wrong. So in this case, please wait for another expert to give you some more information.

All comments

chavalit-jintamalit

Hi @Serge

I believe that your account should connect to t2 endpoints.

So can you try to connect to "apac-X-t2.streaming-pricing-api.refinitiv.com"?

    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-1-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-3-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  ap-southeast-1b  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-2-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1b

If you receive t1 from the service discovery using the same user, I think something must be wrong. So in this case, please wait for another expert to give you some more information.

Serge

chavalit.jintamalit. Yes, that did fix the Login error. Thank you.

I'll check how our service discovery is implemented, there may be a bug there.

Regards,

Serge

wasin.w

Hello @Serge

Additionally, you can find more detail about RRTo tier sizes in the "3.4 Refinitiv Real-Time Capacity Levels and Tier Sizes" and "3.7 Configuring PrivateLink - Creating VPC Endpoints" sections of the Refinitiv Real-Time - Optimized Install and Config Guide document.

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