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bdelavictoria avatar image
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Error code 500 | Server Error

Hi, I am trying to retrieve data from the Eikon Data API, using python (Jupyter Notebook). However, I keep getting the following error:

Error code 500 | Server Error: {"code":500,"message":"self signed certificate in certificate chain","statusMessage":"Internal Server Error"}

My code is as follows:

import eikon as ek

ek.set_app_key("xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx")

ek.get_news_headlines('R:LHAG.DE', date_from='2019-03-06T09:00:00', date_to='2019-03-06T18:00:00')


Other info:

Desktop 4.0.53 (4.0.53072)

Proxy (9.53.0.68)

nest-asyncio 1.5.1

eikon 1.1.10

python 3.8.3


Please let me know what can I do. In the past I was able to retrieve data. I don't know whay now I can't.

Thanks in advance


eikoneikon-data-apirefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-500
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wasin.w avatar image   wasin.w

Hello @bdelavictoria

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

2 Answers

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jonathan.legrand avatar image
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Hi @bdelavictoria,

Would you mind letting us know if (i) you are able to connect without going through a proxy server and (ii) if not, do you have access to the proxy's certificate (is it 9.53.0.68)? This debugging step comes from this question.

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admin01 avatar image
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I have similar error, I hope someone can help thx

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jonathan.legrand avatar image jonathan.legrand

Hi @admin01,


Similarly, if points (i) and (ii) are different for you, the answer could be different. Have you had a look at this question?

Points (i) and (ii) in question were from the following extract: "would you mind letting us know if (i) you are able to connect without going through a proxy server and (ii) if not, do you have access to the proxy's certificate (is it 9.53.0.68)?"

chavalit-jintamalit avatar image   chavalit-jintamalit jonathan.legrand

<AHS only>

@jonathan.legrand

The user admin01 is a spam user.

I removed all his external URL, but I have not suspended this user yet.

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