Refinitiv Data Platform API connection error

Hi @jaroslaw.szymanski,

This may be related to your environment. Can you please provide the following:

• version of the refinitiv-dataplatform
• version of the http dependencies: httpcore, httpx, requests
• version of your desktop Eikon/Refinitiv Workspace

Thank you for your interest and additional questions.
Here are the versions of the relevant software:
refinitiv-dataplatform==1.0.0a7.post1
httpcore==0.10.2
httpx==0.14.3
requests==2.24.0
Eikon desktop 4.0.52 (4.0.52055)

Moreover, I forgot to mention this ealier, but I managed to establish connection via python API using following command:

rdp.open_desktop_session('token')

But as far as I know, this metod requires locally installed and actively running eikon software. That is why, I am looking for this second method of connection to be working.

Hi @jaroslaw.szymanski,

We would like to capture some debugging information from you if that is ok. At the top of your code, can you insert this:

# to get trace from http lib
import os
os.environ['HTTPX_LOG_LEVEL']='trace'
os.environ['HTTPCORE_LOG_LEVEL']='trace'

This will generate output to the console. In addition, you should also see a log file created in your current directory. If you can also include the details from your log, stripping out any login credentials, if necessary.

thanks.

Above debugging code generated folowing output in my console:

TRACE [2021-01-20 11:01:21] httpx._config - load_ssl_context verify=True cert=None trust_env=True http2=False
TRACE [2021-01-20 11:01:21] httpx._config - load_verify_locations cafile=h:\python\lib\site-packages\certifi\cacert.pem
TRACE [2021-01-20 11:01:22] httpcore._async.connection_pool - get_connection_from_pool=(b'https', b'api.refinitiv.com', 443)
TRACE [2021-01-20 11:01:22] httpcore._async.connection_pool - created connection=<AsyncHTTPConnection http_version=UNKNOWN state=0>
TRACE [2021-01-20 11:01:22] httpcore._async.connection_pool - adding connection to pool=<AsyncHTTPConnection http_version=UNKNOWN state=0>
TRACE [2021-01-20 11:01:22] httpcore._async.connection - open_socket origin=(b'https', b'api.refinitiv.com', 443) timeout={'connect': 60, 'read': 60, 'write': 60, 'pool': 60}
TRACE [2021-01-20 11:01:22] httpcore._async.connection_pool - remove from pool connection=<AsyncHTTPConnection http_version=UNKNOWN state=5>
TRACE [2021-01-20 11:01:22] httpcore._async.connection_pool - removing connection from pool=<AsyncHTTPConnection http_version=UNKNOWN state=5>
2021-01-20 11:01:22,764 - Session session.platform - Thread 39868 | MainThread
[Error -1 - ConnectError] b'[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1123)'
<refinitiv.dataplatform.core.session.platform_session.PlatformSession at 0x209d4e96520>

And this is the content of log file:

[2021-01-20 10:57:47,220] - [session.platform] - [ERROR] - [access_token_updater] - [_do_update] - [Error -1 - ConnectError] b'[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1123)'

Hi @jaroslaw.szymanski,

I'm working with development to better understand your situation. Given you are having no issues when you use the desktop session

rdp.open_desktop_session('token')

Is a good indication the http packages you have are not the issue. I tried to replicate your environment, making sure I'm using the same version of Python, and did not run into any issues.

While development believes the Python code, by default, doesn't take into account Windows certificates, they want you to try the following:

> pip install python-certifi-win32

This is based on the assumption that if you are using Windows and you have already imported the CA in the trusted DB store, you can install the package python-certifi-win32 that automagically will use the same certificates from the Trusted DB store.

https://pypi.org/project/python-certifi-win32/

Hi @jaroslaw.szymanski,

Can you please confirm if you are going through a proxy server?