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Connection between Kondor DRT and Realtime Optimize

Dear Support Team, Currently, I Doing configure connection between Kondor DRT and Reuters Realtime Optimize (RTO). I had completed install RTO Software on my environment and tested as well. But my DRT can't connect to RTO. could you please support to investigate the issue? Thank!

elektronrefinitiv-realtimeelektron-sdkrrtrrtorefinitiv-realtime-optimised
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Hello @tunglt15

Please note that this forum is for general Refinitiv APIs usage questions. This issue seems to be the connection issue between the Kondor DRT product and Refinitv Real-Time - Optimize (RRTO).

I highly suggest you contact the Kondor DRT support to help you.

By the way, the RRTO connection requires internet access to Amazon AWS and the following credentials. I am not sure if the Kondor DRT needs to set them or not.

  • Machine-ID user
  • Password
  • App Key

You can find more detail about the RRTO credentials set up in "Getting Started for Machine ID" section of the Getting Start with Refinitiv Data Platform article.

The Refinitiv Real-Time - Optimized Install and Config Guide is also available on this document page.

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