For a deeper look into our Elektron API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
3 2 1 6

Connection between Kondor DRT and Realtime Optimize

Dear Support Team, Currently, I Doing configure connection between Kondor DRT and Reuters Realtime Optimize (RTO). I had completed install RTO Software on my environment and tested as well. But my DRT can't connect to RTO. could you please support to investigate the issue? Thank!

elektronrefinitiv-realtimeelektron-sdkrrtrrtorefinitiv-realtime-optimised
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello @tunglt15

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


1 Answer

· Write an Answer
Upvotes
Accepted
24.6k 54 17 14

Hello @tunglt15

Please note that this forum is for general Refinitiv APIs usage questions. This issue seems to be the connection issue between the Kondor DRT product and Refinitv Real-Time - Optimize (RRTO).

I highly suggest you contact the Kondor DRT support to help you.

By the way, the RRTO connection requires internet access to Amazon AWS and the following credentials. I am not sure if the Kondor DRT needs to set them or not.

  • Machine-ID user
  • Password
  • App Key

You can find more detail about the RRTO credentials set up in "Getting Started for Machine ID" section of the Getting Start with Refinitiv Data Platform article.

The Refinitiv Real-Time - Optimized Install and Config Guide is also available on this document page.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.