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DSWS Authentification just failed

I have started using DSWS in python and after running such code ds = DSWS.Datastream(username = "XXXXXX", password = "XXXXXX") I get the following error: ds=DSWS.Datastream(username="XXXXX",password="XXXX") _get_token : Exception Occured (, ConnectionError(MaxRetryError("HTTPSConnectionPool(host='product.datastream.com', port=443): Max retries exceeded with url: /DSWSClient/V1/DSService.svc/rest/GetToken (Caused by NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))")), ) None Traceback (most recent call last): File "C:\ProgramData\Anaconda3\lib\site-packages\urllib3\connection.py", line 157, in _new_conn (self._dns_host, self.port), self.timeout, **extra_kw File "C:\ProgramData\Anaconda3\lib\site-packages\urllib3\util\connection.py", line 61, in create_connection for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM): socket.gaierror: [Errno 11001] getaddrinfo failed any idea how to fix this assap?

datastream-apidsws-apidatastream
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@juliusz.pres

Your Datastream username and password are publicly visible in the question for a while. Please directly contact the Refinitiv Datastream Web Service support team via MyRefinitv to reset the password.


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@juliusz.pres

It could be a network issue or proxy setting. Please refer to an answer on this thread.

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