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apideveler avatar image
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Sometimes the Eikon API just randomly returns extra (wrong, duplicated) data

I am trying to get ETP AUM using the Eikon API. Sometimes the exact same request returns extra rows with bad data. Please see below as an example (I am using Python API in python 3.6):capture.jpg

The extra row of bad data appears intermittently but frequently. Sometimes, there is a lot of bad data, e.g. (here is an example from the Eikon terminal):

image-14.png


This appears to be a bug on the back end of the API. Can you please investigate?

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-data-platform-eikon
capture.jpg (48.2 KiB)
image-14.png (21.0 KiB)
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raksina.samasiri avatar image   raksina.samasiri

<AHS>

due to case number 10530440, https://jira.refinitiv.com/browse/ICW-889 was opened to fix this. as its status is still open so I'm extending the triage for a month

wasin.w avatar image   wasin.w

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Jirapongse avatar image   Jirapongse

@apideveler

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

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raksina.samasiri avatar image
14.2k ●30 ●5 ●10

hi @apideveler ,

I'd like to inform you that the issue has been fixed.

1636968066800.png


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raksina.samasiri avatar image
14.2k ●30 ●5 ●10

Hi @apideveler

This forum is primarily for API / programming-type questions - most of the forum moderators are not Content experts. So, for content type queries your best course of action would be to raise a Content-Type query on https://my.refinitiv.com/content/mytr/en/productsupport.html

  • select Get Support > Product and Content > I believe content is incorrect or incomplete

1633523534890.png

However, for this issue, I've raised case number 10530440 on behalf of you after I could reproduce the same issue. The support team should contact you regarding this soon.

eikon-data-api-get-data.jpg


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