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Server Error: Internal Server Error on Eikon Data API

Hello there,

Any help about my colleague Oualid point :

https://community.developers.refinitiv.com/questions/85964/error-code-500-server-error-internal-server-error.html


This is an urgent request.


Thanks per advance

eikoneikon-data-apierror
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Hi @alexandre.de-vallavieille1

I've reached out to the product team to investigate. They will likely post answers/suggestions on the other thread.

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Any update ? It's really urgent now.


Thanks per advance

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Hello,


Got nothing on my thread. It's quite urgent.


We got an issue with romualdo.padovano@totsa.com.

He got this error :

Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND apac1.apps.cp.thomsonreuters.com apac1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}


It seems we already have this kind of error in the past.

Please check the case: 10348085 .


Could you please do the same?


Many Thanks,


Best Regards,

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