As I understood, WC1 API will automatically generate case id and Case system id when I save my case.
Each customer search will be unique and will have a case ID.
So, Is this step necessary as part of creating a case using the WC1 API request?
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Hi @John Williams,
No, this step is not necessary. It’s there in case you are providing your own case ids, you’d want to check them for uniqueness before trying to create a case with an existing case id.
The system will auto-generate unique case ids and case system ids.
Hope this helps,
Brian
