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question

John Williams avatar image
35 11 17 20

SEQ-2a: Check caseId availability : Is this step necessary?

As I understood, WC1 API will automatically generate case id and Case system id when I save my case.

Each customer search will be unique and will have a case ID.

So, Is this step necessary as part of creating a case using the WC1 API request?

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1 Answer

brian.bourgault avatar image
3.1k 16 7 7

Hi @John Williams,

No, this step is not necessary. It’s there in case you are providing your own case ids, you’d want to check them for uniqueness before trying to create a case with an existing case id.

The system will auto-generate unique case ids and case system ids.

Hope this helps,

Brian

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