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State: Closed/Suspect/Timeout - text: "Authentication token has expired."

com.refinitiv.ema.access.OmmConsumerImpl.rdmLoginMsgCallback [msg-thread-2] ·⊱══> loggerMsg

ClientName: LoginCallbackClient

Severity: Error

Text: RDMLogin stream was closed with status message

username AQIC5wM2LY4Sfcw7PI%2BpJrKoLe9CMNUh64rTD0GjH6uqt68%3D%40AAJTSQACMzAAAlNLABQtNTE1NTk5NjQxMzM4MDQzOTM1NwACUzEAAjIx%23

usernameType 1

State: Closed/Suspect/Timeout - text: "Authentication token has expired."

loggerMsgEnd


The client reported this error and then the subscription data was not pushed again

ema-apitoken
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7.9k 15 5 8

Hi @zhangqingfeng ,

Could you please confirm how the connection is established, is it

  • EMA --> LPC --> RTO
  • or EMA --> RTO

If it's the first one and the error occurred in the LPC, please raise a ticket via MyRefinitiv , select Product and Content > The product does not work as expected > Refinitiv Real-Time1656584572520.png

Hope this helps


1656584572520.png (14.3 KiB)
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7.9k 15 5 8

hi @zhangqingfeng ,

I have tried running an example and have found no issue so far.

Could you please check the answer in this thread and please let me know in case the issue still persists.

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token.png this is lpc.log img

token.png (49.1 KiB)