Hi all,
I perform a successful login when try to download data from DSWS but, when I ask for data, results are empty. It's not working since a week ago, and some queries that used to work now don't.This is the way I try to reach the data:
df = ds.get_data(tickers=<data_name>, start=<start_date>, end=<end_date>, freq="M")
Date format I use is: yyyy-mm-dd.
Thank you very much for your attention and best regards.
UPDATE: this image below shows what I get when I try to get data, sorry for not posting it when I asked the question. It seems that my user can't get a valid token. Any advice? Thank you very much.
Your usage may reach the quota limit. You can check your usage statistic by using the following code.
ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)
Then, you can check the request on the DataStream Test REST Service website.
First, use Get Token to get a token.
Then, use Get Data with the token to request the data.
Finally, you need to verify the retrieved response.
Hi Jirapongse, thank you for your answer.
I tried to execute the command you told me:
ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)
but I get the same error (I have just updated the question with the error that is thrown by the notebook when trying to get data).
And also, I cant get the token within DataStream Test REST Service website, I get this error:
Do you know where could be the problem?
Thank you very much.
Please contact the Refinitiv Datastream Web Service support team directly via MyRefinitiv to verify your credential.
1. can you login to the navigator with your credentials? If not, then it's a credential issue; please contact an expert in https://my.refinitiv.com/
2. Have you tried DatastreamPy? It should work in the same way, e.g.:
Hi jonathan, thank you for your answer.
1. I can't login, so I suppose something wrong is going on with my user.
2. I tried that library but I got the same error.
