Archive / Delete / Archive Bulk / Delete Bulk don't work
Hi,
The following end points return a 404 error
- cases/{{case-system-id}}/archive
- cases/{{case-system-id}}/delete
The following end points don't work
- /cases/bulk/archive
- /cases/bulk/delete
and return this error :
"errors": [
{
"error": "CASE_NOT_FOUND",
"cause": "API key does not have permission to access the case or case not found."
}
My user has Delete and Archive authorisations but I understand that my Pilot environment doesn't have the proper permissions.
Could you advise ?
Thank you
Best Answer
-
Ok, I found out the problem. I was calling the API with the caseId instead the caseSystemId.
It works now.
Thanks for your help
0
Answers
-
Hello @Sebastien B - thank you for reaching out to us! Would you kindly provide your request and response headers so that I can investigate your issue further? (Please cover/erase your API key within the headers for security purposes.) Thanks and looking forward to hearing from you!
Best,
Judith
0 -
Hi Judith
Below an example for cases/bulk/archive
Obviously the cases exist ....
Best
0 -
Hello @Sebastien B - I am investigating the issue, but in the meanwhile, please delete the previous comment. The request/response headers contain your API key which is sensitive information. I have copied the headers on my end and will review. Thanks.
0 -
ok done, thank you0
-
Hello @Sebastien B, after investigating further, I am able to see the error you are facing and I am unable to locate the cases at all.
You stated that the cases exist - are you able to provide proof of that? Proof could consist of screenshots of successful responses using the https://api-worldcheck.refinitiv.com/v2/cases/{caseSystemId}/results endpoint along with the request/response headers. Kindly let me know. Thanks!
0
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