I am trying to use the Eikon Data API on Mac OS X, but it fails with a proxy error (same issue as here: https://community.developers.refinitiv.com/questions/91124/shown-up-eikonerror-error-code-401-eikon-proxy-not.html). I therefore installed Refinitiv Workspace, but after logging into it, it fails to start saying that "The credentials currently do not have access to Refinitiv Workspace. If you need help, please contact us."
My code for querying the data API runs on Windows with Eikon Desktop installed (using the same credentials for Eikon Desktop), but I cannot find Eikon Desktop for Mac OS X. What do I need to install to get the API running?