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newhyork avatar image
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error code 401, 500, 2503, and so on.

Where can I find the documents about these error codes?

I lost the exact error message but these errores occur very often.


++++++++++++
Oh, I found the error messages that I've got.

500
eikon.eikonError.EikonError: Error code 500 | Server Error: {"code":500,"message":"getaddrinfo EAI_AGAIN emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}


401

Error code 401 | Eikon Proxy not running or cannot be reached. Please read the documentation on troubleshooting no info returned.

And I want to know If there is any document so that I can handle these errores by myself.

#technologyerror-401error-500
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aramyan.h avatar image   aramyan.h

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


2 Answers

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Jirapongse avatar image
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@newhyork

This is an error from the Eikon platform.

As I know, we don't have any documents that explain these error codes.

However, you can contact the Eikon support team directly via MyRefinitiv to confirm it.

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nick.zincone avatar image
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Hi @newhyork,

As far as I have observed, the error codes refer to the HTTP response status codes.

I have not seen error code 2503. Perhaps you can elaborate?

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newhyork avatar image newhyork

Yes, there is. That's because you didin't experienced.
Let me show you the 2503 error.2503-temporary-unavailable.png

2503-temporary-unavailable.png (252.5 KiB)

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