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A mix of Request timeout/channel down/Service not up
Our feedhandler uses C# Real-Time SDK, it subscribed to ~5000 names. On Dec 18, 2024 we notice that there were some issue from ~14:30 to 16:30 EST. The below are some of the samples we received: 2024-12-18 14:51:58.9900 | Refinitiv StatusMsg: Name: CASY.O, ServiceName: hEDD, State: Open / Suspect / None / 'channel down.'…
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A lot of 'channel down.' message at around 09:30 UTC+8
Hi LSEG, We are using Real-Time Direct with C# SDK. We receive a lot of these messages from Refinitiv at ~09:30 UTC+8: 2024-12-05 09:30:42.9675 | 40 | INFO | PriceDataMsgConsumer | Refinitiv StatusMsg: Name: 000001.ZK, ServiceName: hEDD, State: Open / Suspect / None / 'channel down.' 2024-12-05 09:30:42.9675 | 40 | INFO |…
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Is it possible to config ADS server to stamp a time to Real-Time direct updates
We are using C# Real-Time SDK to receive data from Rea-Time Direct solution using an ADS server installed in the same data center. Our feed handler has a callback that immediately checks the latency of all incoming updates. Our feed handler receives high-latency updates from time to time. One sample today (2024-11-25) is…
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Investigate latency issue without a metadata timestamp
This question is a follow-up to this old post: For some reason I cant just append another comment to it, so I have to open this new one… Okay, and I just dug into the data, seems this UpdateTypeNum() is not that useful. For the RIC we are currently investigating, 301372.SZ， all the updates are marked as UNSPECIFIED…
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How to extract metadata using Real-Time SDK
The raw dump files downloaded from S3 VDB has some useful metadata, such as the timestamp and type of a message (pls check the attachment if you are not sure what I am referring to). We want to extract the same from Real-Time SDK, when the updates are streamed to use in real-time. How can we achieve this?
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"message": "Malformed request payload: Syntax error at Line 1, Char 1: expected valid json array ...
...or json object " I'm making an http request to the api using the below details but I'm getting the 400 error with the above message. URI: https://selectapi.datascope.refinitiv.com/RestApi/v1/Extractions/ExtractWithNotes Headers: { "Accept": "application/json; odata.metadata=minimal", "Authorization": "Token xxxxx",…
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Websocket - Multiple item request vs batch request
Hi all, is better to send multiple single item requests or one (or several if needed) batch request? I guess that batch requests is better but I have found no best practices documentation. Additionally I have found no API reference with ALL requests/responses specifications and their fields description. Could you provide…
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Websocket API Transport Stream Closed
Hi Team, I have a customer trying to use Websocket API to retrieve real time data. The application is being developed in Windows operating system, and the connection should be done to a local RTDS infrastructure. According customer they have a successful telnet to RTDS machines in port 15000, but the connection from…
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Real Time Data Trading Sessions in every tick
Hi I am trying to create charts and client frontend using Real-Time price stream data over RTDS (TREP). I identified the fields that contain the information of starting a trading session (opening auction, continuous trading, close, etc.) INST-PHASE, PRC_QL,CD, etc. My only problem with these fields that I need a backup in…
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How to combine UpdtMessage in the Real Time Optimized to get complete Bid and Ask record ?
In Real Time Optimized if latest Update Message has Only Bid and Quote Time NS then in order to create complete record of Bid and Ask for the Ric do we use the Ask from previous quote message , but in this case which time we can use from prev updtMessage /latetst updtMessage.
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EMA J - RTO reconnect
Good afternoon, I am building an AWS client based on EMA J 3.7.3.0, specifically consumer113 (example code). The application is connecting to the RTO service. Both my code and Refinitiv's consumer113 have been experiencing trouble 1. Making an initial connection - quitting after 45000 milliseconds/5 attempts 2. Staying…
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How to recognize one-sided price products?
In the Refinitiv fields dictionary, is there a specific field or logic that indicates whether a product is one-sided, considering scenarios where only bid or only ask prices are available for specific product? I thought PRC_QL_CD or NO_BIDORD1 would be good fit, but it seems they are not.
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Output from dbglogmon
Is there a way of decoding the two field entires containing <fieldEntry fieldId="22" data="0C4D 9D"/> <fieldEntry fieldId="25" data="0C50 59"/> refreshMsg domainType="RSSL_DMT_MARKET_PRICE" streamId="2282" containerType="RSSL_DT_FIELD_LIST" flags="0x140 (RSSL_RFMF_REFRESH_COMPLETE|RSSL_RFMF_CLEAR_CACHE)" groupId="0"…
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Usage of CORRECTION prices on RFA feed
Hello I would like to understand when correction messages is being published on the API and how they should be interpreted. I guess both intraday and previous days corrections are possible? Do we have any documentation available? I have attached the BDT= RIC log as this clearly shows correction messages.
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Error building VAConsumer
make[3]: *** No rule to make target 'RTSDK-BinaryPack_rsslVACache_LIBRARY-NOTFOUND', needed by '../Cpp-C/Eta/Executables/OL8_64_GCC850/Optimized/VAConsumer'. Stop. make[2]: *** [CMakeFiles/Makefile2:4815: Cpp-C/Eta/Applications/Examples/VAConsumer/CMakeFiles/VAConsumer.dir/all] Error 2 make[1]: ***…
