Why API doesnt connect to Eikon Desktop(APIProxy)

Hi!

I am getting an error when trying to connect to Eikon. Found this article and tried to troubleshoot by was unable to go through this step -

3. Verify that Eikon Desktop is running properly and APIPROXY service is enabled

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

How to resolve this issue?

Many thanks!

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Accepted answers

raksina.samasiri

Hi @elena.pakhmurskaia ,

Please could you say what version of Eikon, the Eikon library (see code below), and what version of Python you are using?

import eikon as ek
ek.__version__

We recently noticed a breaking change on one of the eikon library dependencies httpx - which we are recommending clients downgrade to 0.14.2 as a workaround (pip install httpx==0.14.2) until we can get a new fix released.

I hope this can help.

All comments

raksina.samasiri

Hi @elena.pakhmurskaia ,

Please could you say what version of Eikon, the Eikon library (see code below), and what version of Python you are using?

import eikon as ek
ek.__version__

I hope this can help.

elena.pakhmurskaia

@raksina.samasiri, thanks for suggestion. I have ver 1.1.16., which u think is the latest. downgraded but getting this error. would it work?

many thanks!

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