help with connection error

cliyanaarachchi

Hi,

We saw the following error in the log of a python client and wondering what may have caused this issue.

Thanks

---------------------------------------------

2023-03-17 18:00:06,363 Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy...
2023-03-17 18:00:06,363 Request to http://127.0.0.1:9060/api/status
headers = {'x-tr-applicationid': 'REMOVED'}
params = None
2023-03-17 18:00:08,475 Error on checking port 9060 : ConnectError('All connection attempts failed')
2023-03-17 18:00:08,475 Warning: file .portInUse was not found. Try to fallback to default port number.
2023-03-17 18:00:08,475 Try defaulting to port 9000...
2023-03-17 18:00:08,476 Send GET request to http://127.0.0.1:9000/api/status to detect API Proxy...
2023-03-17 18:00:08,476 Request to http://127.0.0.1:9000/api/status
headers = {'x-tr-applicationid': 'REMOVED'}
params = None"
2023-03-17 18:00:10,517 Error on checking port 9000 : ConnectError('All connection attempts failed')

Jirapongse

@cliyanaarachchi

Thanks for reaching out to us.

First, you need to make sure the Eikon API Proxy or Workspace is running properly. Then, you need to upgrade to the latest version of Eikon Data API (https://pypi.org/project/eikon/).

You can refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article that explains how to verify what the problem is.

I hope that this information is of help.