Cannot prepare connection OMMStreamConnection error

dieter.steffen

Hi,

I am using refinitiv.data package to extract dividend estimation data.

Here is part of my code:

import refinitiv.data as rd

reuters_data = rd.get_data(
    universe=list_ids_forecast,
    fields=['ROW80_4', 'ROW80_7', 'ROW80_8', 'ROW80_9', 'ROW80_10', 'ROW80_11', 'ROW80_12', 'ROW80_13', 'ROW80_14',
            'ROW80_15', 'ROW80_16',
            'ROW80_17', 'ROW80_18', 'ROW80_19', 'ROW80_20', 'ROW80_21', 'ROW80_22', 'ROW80_23', 'ROW80_24', 'ROW80_25'],
)

The code worked prior to this week.

Currently, I am getting this error:

refinitiv.data._errors.RDError: Error code -1 | Cannot prepare connection OMMStreamConnection

name : ThreadOMMSTREAMING_PRICING_1.0

subprotocol : tr_json2

is_auto_reconnect: True

can_reconnect : False

num_attempt : 0

Could you please help me with this issue?

Thank you in advance and best regards,

wasin.w

Hello @dieter.steffen

Thank you for reaching out to us. If the problem still persists on your environment, please enable the Data Library log file and share the logs when the problem occurs in this post.

You can find how to enable the log on section "2.2.2) Enable logging" of the Eikon Data API and Refinitiv Data Library - Troubleshooting article.