(429 Too Many Requests) I have not been able to use the API for 4 days since this error message -...

Matt.Whiteley
Matt.Whiteley Newcomer
in Eikon Data APIs
(429 Too Many Requests) I have not been able to use the API for 4 days since this error message - is this not far too long?
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  • Matt.Whiteley
    Matt.Whiteley Newcomer
    Answer ✓

    Something, somewhere, was cached because when I restarted my laptop the throttle had been removed.

Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @Matt.Whiteley

    Thank you fou reaching out to us.

    The 429 Too Many Requests was sent from the backend which indicates that the limit is reached.

    You need to contact the backend support tem to verify this issue.

    If you are using the desktop session, please contact the Eikon or Workspace support team via MyRefinitiv.

    If you are using the data platform session, please contact the Refinitiv Data Platform support team via MyRefinitiv.

    The support team can check the limit used by the application.

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