Waiting for more than 45 minutes for simple Python Codebook query but no results are produced

IoannisG
IoannisG Newcomer
edited February 3 in Refinitiv Data Platform Libraries

I am trying to run a simple Python query in Codebook (see attachment) but after waiting for more than 45 minutes no results are produced.

This occurs frequently throughout the day and significantly impacts my work.

What can be done to remedy this?

Codebook_error.JPG
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Best Answer

  • Gurpreet
    Gurpreet admin
    Answer ✓

    Hello @IoannisG

    Unfortunately we cannot access server logs or see the load on the ipy kernels - which could be one of the reasons for long query times. I would recommend that you try to reduce the number of instruments into smaller batches and try to optimize the code around it.

    You can also open a support case with LSEG MyAccount, who can advise you of any backend issues.

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