Access Denied CBOEVIX

drey

We are currently experiencing an issue accessing VIX index data through the Datastream API. While we do have access to the data via the Monitor app, the same data does not appear to be available through the API.

Our account manager has advised us to contact your support service directly, as they are unsure what might be causing the issue.

Jirapongse

@drey

Thank you for reaching out to us.

I can run the code properly.

You can check the request by using the DSWS Test WebSite.

drey

https://community.developers.refinitiv.com/discussion/comment/125727#Comment_125727

Thank you for your response. I followed your suggestion and tested the request using the DSWS Test Website. Unfortunately, the issue persists on that platform as well. It reports that I do not have access to the data. However, as I mentioned in my initial request, my LSEG manager account confirms that I do have the necessary access rights.

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/125759#Comment_125759

@drey

Please contact the Datastream Webservice support team directly via MyAccount.

It may relate to the monthly usage limitation.