Eikon API request failed. Do you have an Eikon license and Eikon open?

Hi Team, I'm assisting User regarding an error in API.
The client [GESG1-163451] mentioned that it was working two weeks ago.

Troubleshooting Steps Taken:

Verified workflow:
- Opened the Workspace application
- Launched RStudio/API
- Run the Codes and the error appears "Eikon API request failed. Do you have an Eikon license and Eikon open?"
- Executed eikon.api::setTRAppID() and entered API Key
- Ran eikon.api::eikonConnected() → Returns False, though it should be True to confirm API connection
Checked Data API Proxy:
- Status shows Ready
- Client successfully accessed the API Proxy URL
Ran a system test on the client machine:
- Confirmed that all necessary links are whitelisted
Additional steps attempted:
- Renaming the Workspace cache folder (Issue persists)
- Generating a new API Key and reconnecting (Issue persists)

Refinitiv Workspace Logs-14870428.zip

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Accepted answers

All comments

Jirapongse

@Jenan

Thank you for reaching out to us.

We don't provide any official R libraries to connect to Eikon or Workspace. We only provide LSEG Data Library for Python, .NET, and Typescript libraries to connect to Workspace.

The one that I know is https://github.com/philaris/eikonapir which is the third party library.

Jenan

Thanks for checking this, @Jirapongse

But this is only impacting 1 User, and all others can use the API key without any issues, could you please clarify this?

Jirapongse

@Jenan

They are workspace logs. Please contact the workspace team to verify those logs.

Moreover, please refer to this https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv article.

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