Codebook Python missing results

IoannisG

In Codebook Python the command

df=rd.get_data(['AAPL.OQ','LVMH.PA','APX.AX'], ['TR.ISINCode','TR.CompanyMarketCap.currency','TR.EV.currency'], parameters={'curn':'NATIVE', 'NULL':'Blank'})

returns <NA> for field TR.EV.currency. This was working all the time without problem until today when it failed.

The problem was demonstrated in a live chat with screen sharing of my pc. However, the problem could not be replicated on your colleague's pc, and he has referred me to you.

Please let me know how I can solve the problem on my pc. I have already tried clearing the %temp% cache or restarting my pc, but the problem remains.

Jirapongse

@IoannisG

Thank you for reaching out to us.

I could not replicate this issue.

You may need to enable the debug log in the Refinitiv Data Library by setting the following configurations in the /__RefinitivDataLibrary/refinitiv-data.config.json file.

{

  "logs": {
  "level": "debug",

    "transports": {

      "console": {

        "enabled": false

      },
      "file": {

        "enabled": true,

        "name": "/home/jovyan/__RefinitivDataLibrary/logs/refinitiv-data-lib.log"

      }

    }

  },

  "sessions": {

    "default": "desktop.codebook",

    "desktop": {

      "codebook": {

        "app-key": "DEFAULT_CODE_BOOK_APP_KEY"

      }

    }

  }

}

With these configurations, the refinitiv-data-lib.log file will be created in the /__RefinitivDataLibrary/logs/ directory. Please share the log file.

IoannisG

20250717-1130-953-refinitiv-data-lib.log

Attached the log file.