SFTP Error When Connecting to Refinitiv Archive News

Hello.

I encountered an SFTP error when trying to connect to the Refinitiv archive news server.

The Machine ID works fine for fetching API news on RDP.
I ran the Python code below in my local PC environment using PowerShell.

Is any setup required before downloading Archive News for the first time?

The sample code attached is what I tried to executed.

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Thank you for reaching out to us.

Are you using the company's laptop?

I got the same error when running the code on the company's laptop.

The connection may be blocked by the security software (Zscaler).

Thank you for reaching out to us.

Are you using the company's laptop?

I got the same error when running the code on the company's laptop.

The connection may be blocked by the security software (Zscaler).

Hello,

Thanks for checking this issue. I executed it using my LSEG laptop.

I’ll try running it in a remote environment.